Technical Support
Technical Support
The two most common problems for students include:
1) Logging in to the Student Portal and Canvas
Otherwise, send DETAILED emails to the below contacts.
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- For Canvas Questions: Canvas@peralta.edu
- For Other Online System Access Inquiries: helpdesk@cc.peralta.edu
- For access to PASSPORT, please email reset@peralta.edu for assistance
Please ask students to CC you if you deem it helpful, and to include:
- A clear subject line expressing the topic of their needs
- Note their full name and Peralta ID
- Note the class and section
- Context of their issue and their specific needs/questions
- Screen shots when appropriate
Also, remember: You can use the Chat with Canvas Support Feature
Links to an external site.24 hours a day!
(This resource is also available by clicking "Help" on the left hand menu of Canvas, which is visible from every page).
24/7 Canvas hotline
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- BCC : (844) 589-3853
- COA : (844) 592-2199
- Laney : (844) 600-4955
- Merritt : (844) 602-6289