Help: Using the Canvas Help

Select the Help icon on the left sidebar: Screen Shot 2020-03-26 at 13.39.51.png

A list of help options will display. Depending upon your needs and your login status, choose one of the options for assistance:

  • Peralta Student Resources - information on how to access Canvas and student email; FAQs and more.

  • Ask Your Instructor a Question - This option displays only if you are logged in. When you select this option, a drop-down menu of your courses will display. Select the course you have a question about. Enter a short message in the Message box. The message will be sent to your instructor when you click the "Send Message" button.

  • 24x7 Canvas Phone Support - live help (the best choice if you want help right away):
    • BCC: (844) 589-3853
    • COA: (844) 592-2199
    • Laney: (844) 600-4955
    • Merritt: (844) 602-6289

  • Search the Canvas Guides - This option takes you to the full list of the Guides and Tutorials on the Canvas website.

  • Report a Problem - Submit a Ticket for help. Please clearly describe the problem and be as specific as possible (course name, assignment name). If you are logged in, your Peralta student email will be included in your Ticket. If you are not logged in, enter an email address you can access.